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Technology challenges for smaller organizations

Small non-profits are in a bind. Despite the fact that they are small, they often need skilled technical services be it for computers or the need of a website. They are often staffed by volunteers who may have limited time or technical skills yet they need access to people with those technical skills and the time to help them.

Generic history

In small groups, their first website exists because someone figures out how to get a basic website up and they go on from there. Traditionally if someone wants an update, they need 'Bob' or 'Jane', the web person to hand edit and update the sites content. In smaller groups, often the person who is responsible and first put up the site is busy so things get delayed then missed, etc.... There is a bottleneck. Real life emergencies, drifting interests, volunteer burn out, all effect the life of a site. Neglect builds up and deterioration sets in.

If a group gets lucky and a skilled professional helps them out then they can have some valued services. But what happens when it's a custom CMS? What happens when that developer moves on? Then the sites custom features no longer get updated, the next person may not be familiar with the language, back end.... The site again suffers from neglect. The group fails to get it's message out.

Computer trials, disasters and timing

So, last week we had a storm. My UPS's were beeping so I got up and shut down my systems. The next evening when I got home I came to discover my system wouldn't boot up. Trial and error seem to indicate a power supply issue. Off to Fry's and one Antec 650 Watt power supply later my system was powering up.

My son then asked what was wrong with his system.... The system that was working before we left for Fry's. Nice boot screen with the white on black letters, "Hard disk failure, insert boot disk to continue". Oh joy. Found a hard disk on the shelf, started to load the OS. System died. Sigh. Dug another old system out (his was a P500) and loaded it up. Yay! It works. All he needs to do is surf the kids sites and his game.

Back to mine. Power up but no video, error codes are mysterious. Eventual conclusion, when the power supply went so did my motherboard and CPU. Back to Fry's.

Picked up an Intel motherboard and CPU, CPU fan. Got it all assembled. OS loaded. YAY! Back online. Fire up World of Warcraft, spontaneous reboot. What?!

Eventual testing leads to the ever popular memtest. Memtest runs great for a while but eventually the system just locks up. I am hoping that it is a memory problem as replacing the motherboard again is going to be a serious pain . Off to Fry's with the memory and receipt.

[update - New memory seems to have fixed the random reboot issues with the new system parts]

Interesting article on choosing Drupal forum over vbulletin

Now this was interesting. A well written article on why one site is switching over to use Drupal's built in forum rather then continue to use vbulletin.

I understand that vbulletin is a popular forum purchased for use on a variety of sites. People using it and another popular open source forum software phpBB often use the 'Drupal forums aren't standard' argument to justify their position.

Neither are standard. They are like Windows. Widely used so people are accustomed to the same look and feel out the box. Not a bad thing, just not a 'Standard'. They are also dedicated to one thing, a feature rich forum rather then a feature rich, flexible CMS.

To achieve a similar setup out of the box with Drupal you have to do a bit more work, add contrib modules, theme appropriately and perhaps a bit of code. Not always the easiest thing depending on what you are trying to achieve. For those who take the effort, I think, the reward of a forum directly integrated into the sites content will out weigh the initial difficulties. You end up with a site that is and looks like yours, not yavbs/yaphpbbs (yet another vbulletin/phpBB site). It has integrated search built right in along with all the other Durpal features.

For those interested in continuing the improvements that have occurred for Drupal 6 for Drupal 7, please help out like minded others on the groups site.

Part 1 on the article can be found here. I am looking forward to Part 2.

note: You can tell they are using Drupal because they forgot to change out the Druplicon favicon. :)

Remote support tool

If you work in the computer industry you develop a collection of some folks you do some support for. Now I limit my direct support to immediate family and a non-profit as I only have so many hours in the day and these things often take far longer thne most would believe to fix. They follow my rules on maintenance and generally don't have problems.

I had been using Hamachi (sold to Log Me In evidently) to create a virtual private network that allowed me to semi-easily remote to their systems, but that proved fragile and I would sometimes have to walk people through signing on.

I was browsing DIGG and came across a post of various free ware apps. These lists are often such a gamble and are often the same old links. This time I was pleasantly surprised by one I hadn't heard of. Show My PC is an alternative to subscription based sites like WebEx or Gotomypc.

So a quick test on my home systems showed it worked and seemed simple. I called my dad up as he'd been having some issues and in less then a minute I had remote access to his system and we fixed the issue. Not bad and looks like a good solution for supporting my family through all those NAT'ed routers and firewalls.

Documentation future and Lullabot interview

Yay! The first draft is finally posted. The main focus of my spare time for most of this year. If you don't read the front page of Drupal.org, go read the new documentation path currently on the front page now and look at the attached document.

You can listen to some of the reasoning in my interview on the Lullabot podcast which was fun with my system crashing (seems to have been a bad sound card, replaced that and no crashes since).

As this is something I do in my spare time, I want to thank my wife who helped me find the free time to write this up. Without her, I couldn't have done this.

Dries posted about a need for more book authors on his site. Having done this now I think I am going to consider a more detailed book. I have to balance between sustainable documentation for Drupal.org done in people's spare time and something for a publishing house that generates a little revenue to justify the time and effort. I was approached once about it but the time was wrong and life / work hit me all at once. Now that I have a more rational idea of the process I think something may be possible.

Capturing workplace knowledge with Drupal | StressFree

A nice article on leveraging Drupal emphasizing it's jack of all trades capabilities.read more | digg story

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